Refund Policy

Due to the nature of the products, no refund will be made once order has been confirmed and paid.

Return Policy

NATURALfoodLAB takes every precaution in checking and ensuring our products are in proper condition prior to ship out to our customers.

Due to the nature of our products, all items sold are not returnable or refundable.

We do accept exchange for goods damaged in transit but the following conditions apply :

  • Goods are exchangeable only subject to approval from NATURALfoodLAB.
  • We offer a 3-day money back guarantee (from received date) for defective products,
  • Email your intent for a product return to or text us at +6012 681 2268 [SMS/WhatsApp/WeChat] within 3 working days of receipt.
  • All goods to be exchanged must be returned in its complete and original packing conditions within 7 working days of approval.
  • Customers are to undertake the full responsibility for returning the goods to NATURALfoodLAB. All freight, shipment and insurance charges are to be borne by the customers. NATURALfoodLAB shall not be liable for any damages or lost of items during the return shipment back to NATURALfoodLAB.
  • We’ll deliver you the replacement product(s) within 15 – 20 working days depends on product stock balance.

To return your products, please send the whole product(s) back with its original packaging to:

KA-0-8, Terengganu Road, 10460 Penang, Malaysia.

Should you have any further enquiries kindly do not hesitate to contact us.